Donation Claim Format

[ INFORMATION ] 

Errors are inevitable, and our staff team understands how frustrating it can be when an item you buy online does not load properly In-game or an issue pops up. So to combat that and to make everyone's lives easier this support claim thread has been created to assist players on our server donation store where they can easily fill out claims to get the support they need.

Players will be able to post donation claims within this thread using a specified format under a variety of different categories. These categories help organize the specific support you need allowing us to assist you in the easiest way possible. It's also important to note that there are 3 separate formats for the donation claims which include donation claim support, vehicle model claim and item model claim. You can read more information about each format below. 

[ DONATION CLAIM GUIDELINES ] 

• You must be over the age of 16 to make online purchases on our donation store, do not purchase any items on our store  without your parent/guardians permission.

• You cannot fill out a donation claim for another player.

• You are required to show proof of purchase in your claim. 

• Proof of purchases can only be shown through bank statements, and email receipts.

• Donation claims made with a fake purchase will result in punishment.

• Users must submit and fill out the proper donation claim format for their issue or claim.

[ CLAIM CATEGORIES] 

The categories for each of the donation claims are as follows:

[ Missing Rank ] - This category will be used to fill out a donation claim whenever a player has proof of purchase for buying a donation rank but it is not properly loading In game or on discord. 

[ Missing Item / Perk ] - This category will be used when a player purchases an item or perk and it is not loading In-game. 

[ Custom Vehicle Claim ] - A custom vehicle claim is used when players purchase custom vehicles or base models from our donations auto body shop and want to request specific additions or edits to their vehicles like custom paint jobs and other modifications. 

[ Custom Item Claim ] - A claim used when a player purchases a custom item such as cosmetics. This claim is where the user requests the specifications of what they want their custom item to be. 

[ Refund ]  - Within our server’s donation stores it states within our terms and conditions that players are not entitled for refunds. However under a few very specific situations users may request one, however it can be denied. Situations where refunds can be applied for include; Stolen credit cards, double purchases, and genuine mistake purchases. Refunds can only be applied for within the first 7 days of the initial purchase. 

[ Other ] - Any other donation claim questions, concerns can be put into this category. 

[ DONATION CLAIM SUPPORT FORMAT  ] 

This section of the donation claim format is only for the donation claim categories of; Missing Rank, Missing Item/Perk, Refund and Other. 

Claim Support Format:

Username: 

What Is your Discord Tag?: 

What RU server are you requesting this donation claim support for?: (HU, RU, etc)

What category does your donation claim request fall under?: (Missing Rank, Missing item/perk, refund, other)

Please show us the proof of purchase for your specified item: (Bank statements, Email Receipt)

Please describe the issue you are facing in detail: 

Please add any other additional Information If needed here: 

[ DONATION CLAIM CUSTOM VEHICLE MODEL FORMAT  ] 

This section of the format is used for custom vehicle model donation claims only. Using this format you can specify exactly what you want for your custom vehicle model after you have purchased the item.

Custom Vehicle Claim Format:

Username: 

What Is your Discord Tag?: 

What RU server are you requesting this donation claim support for?: (HU, RU, etc)

Please show us the proof of purchase for your specified item: (Bank statements, Email Receipt)

What vehicle model are you selecting for purchase: (Lamborghini, Jeep, Mercedes, etc) 

What base model color are you choosing for your purchased vehicle above?: (Black, White or Gray)

Have you bought any additional auto body shop modifications for your purchased vehicle?: (Custom paint job, exterior/interior detailing, custom wheels)

If you have purchased a custom paint job please specify what color you have chosen from the catalog: 

For any other addition auto body shop modifications such as exterior and interior detailing and custom wheels please specify exactly what you want here: 

Please add any other additional Information If needed here: 

[ DONATION CLAIM CUSTOM ITEM MODEL FORMAT  ] 

This section of the format is used for custom item model donation claims only. Using this format you can specify exactly what you want for your custom model Item after you have purchased the item within our store.

Currently the option for purchasing custom items is unavailable to all players and will be available within our store In the near future.